Privacy Policy

Document of MASSENAT CONSULTING GROUP S.R.L. Last updated: 21 September 2026.

1. Data controller

The controller of personal data is MASSENAT CONSULTING GROUP S.R.L., with its registered office at Carretera Mella Km. 26, El Toro de Guerra, Pasinín entrance, Santo Domingo Este, Dominican Republic, and contact address contacto@massenatconsulting.com.

2. Data we collect

We collect only the data needed to provide our translation, document-handling and customer service. This includes names, email addresses, telephone numbers, postal addresses and the information contained in the documents entrusted to us.

3. Information provided by the user

The information provided when registering, sending a contact form or requesting a service is supplied voluntarily and is presumed to be accurate and truthful.

4. Uploaded documents and access control

We recognise the confidential and sensitive nature of the birth certificates, marriage certificates, academic degrees, bank statements and police records you entrust to us. All uploaded files are stored with high-level encryption, both at rest and in transit. Access is strictly limited to authorised staff and to the assigned translators, bound by binding confidentiality agreements.

5. Contact information

Your telephone number, WhatsApp and email address are used solely to send you updates on your case, delivery notifications and answers to your questions.

6. Payment information

We do not store credit card numbers on our servers. Electronic payments are processed through gateways certified to PCI-DSS security standards.

7. Purpose of processing

We process your data in order to: (a) produce and certify your translations; (b) manage your document files; (c) issue tax receipts and invoices; (d) provide technical support and follow-up.

8. Legal basis and consent

Processing is based on the performance of the service contract you requested and on your explicit consent, given when you accept this policy.

9. Data retention

Files and translation documents are kept for as long as is needed to allow online authenticity verification and to comply with Dominican legal and tax obligations.

10. Full protection of documents

We apply perimeter security measures, automated backups and non-disclosure policies to ensure that no document is exposed to unauthorised third parties.

11. Sharing with third parties

We do not sell or rent your personal information. Data is only shared with public authorities where a binding judicial or legal order requires it.

12. Technology providers

We use professional hosting on Hostinger servers, with managed backups, and email and messaging gateways encrypted in transit.

13. User rights (ARCO)

You have the right to access, rectify, delete or object to the processing of your personal data. To exercise these rights, send a request to contacto@massenatconsulting.com.

14. Security measures

We apply 256-bit SSL/TLS protocols to all portal communications, protecting sessions and file transfers against unauthorised access.

15. International transfers

Because we use high-availability cloud servers, your data may be processed in international data centres that meet strict security and information-protection standards.

16. Changes to this privacy policy

We reserve the right to update this policy to reflect legal developments or improvements to our services. Any change will be duly announced on this page.

17. Privacy contact

If you have questions or concerns about the privacy of your data, write directly to our privacy officer at contacto@massenatconsulting.com.

Data controller

MASSENAT CONSULTING GROUP S.R.L. · Carretera Mella Km. 26, El Toro de Guerra, entrada Pasinín, Santo Domingo Este, Dominican Republic · contacto@massenatconsulting.com